Many ORAÉ pieces feature baroque pearls and other natural materials. Each pearl may vary in shape, size, surface, color, and lustre. These natural variations make every piece distinctive and are not considered defects.
Will my piece look exactly like the product photos?
The overall design will remain consistent, but natural pearls may differ slightly from those shown in the photographs. Colors and details may also appear different depending on lighting and screen settings.
What materials are used in ORAÉ jewelry?
Materials vary by design and may include baroque pearls, sterling silver, plated metals, crystals, and other components. Please check the individual product page for the exact materials and finishes used.
How do I choose the right size?
Please refer to the measurements provided on each product page. If you need help choosing a size, contact us at support@byorae.com before placing your order.
SHIPPING & ORDERS
Where does ORAÉ ship?
We ship to the destinations available at checkout. If your location is not listed, please contact support@byorae.com to ask whether alternative arrangements may be available.
How much does shipping cost?
Standard shipping is US$8 for orders under US$150. Orders of US$150 or more qualify for free standard shipping to eligible destinations.Import duties, taxes, and customs fees are not included unless stated otherwise at checkout.
How long will my order take to arrive?
Orders are generally processed within 2–5 business days. Estimated delivery is 7–12 business days after dispatch.Delivery times are estimates and may be affected by customs processing, weather, carrier delays, or other circumstances outside our control.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Can I change or cancel my order?
Please contact support@byorae.com as soon as possible. We will make reasonable efforts to help, but changes or cancellations may not be possible once an order has been processed or dispatched.
RETURNS & REFUNDS
What is your return policy?
You may request a return within 15 days of delivery. Items must be unworn, unused, and in their original condition with all packaging, tags, and accessories.Return approval is required before sending an item back. Please email support@byorae.com with your order number and reason for the return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly supplied.Original shipping charges, duties, taxes, and customs fees are non-refundable unless required by applicable law.
Can earrings be returned?
For hygiene reasons, earrings with opened hygiene seals or packaging cannot be returned unless they are faulty or incorrectly supplied.
Do you offer exchanges?
We do not currently offer direct exchanges. If you would like a different item, please return the original item in accordance with our Return & Refund Policy and place a new order.
What should I do if my order arrives damaged or incorrect?
Please contact support@byorae.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue and arrange an appropriate solution.
When will I receive my refund?
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional processing time.
CONTACT
How can I contact ORAÉ?
For order support, returns, or delivery questions, email support@byorae.com.For general or press inquiries, email hello@byorae.com.We typically respond within 1–2 business days.
