Privacy policy

Last Updated: June 26, 2026

1. INTRODUCTION

ORAÉ (“ORAÉ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit or use our website, purchase our products, create an account, communicate with us, or otherwise interact with our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

 

 

2. WHO WE ARE

The Services are operated by Laland Brand Management Co., Ltd.

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to offer our products and services to you. Your personal information may be collected and processed through Shopify in connection with your use of our Services.

For questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@byorae.com

 

 

3. PERSONAL INFORMATION WE COLLECT

We may collect personal information that you provide directly to us when you create an account, place an order, communicate with us, participate in promotions, submit a review, or otherwise interact with our Services.

Depending on how you use our Services, we may collect:

· Contact information, such as your name, email address, telephone number, billing address, and shipping address.

· Account information, such as your login information and account preferences.

· Order and transaction information, such as products purchased, order history, transaction details, payment method, payment confirmation, and related billing information.

· Payment information, which may be processed by Shopify and/or our payment service providers.

· Communications, including information you provide when contacting customer service or communicating with us.

· Reviews and other content that you voluntarily submit.

· Marketing preferences, such as whether you wish to receive promotional emails or other communications.

We may also receive personal information from service providers, business partners, advertising or analytics providers, and other third parties, as described in this Privacy Policy.

 

 

4. PERSONAL INFORMATION WE COLLECT AUTOMATICALLY

When you use our Services, we and certain service providers may automatically collect information about your device and your interaction with our website.

This may include:

· IP address;

· browser and operating system;

· device type and identifiers;

· pages and products viewed;

· links or advertisements clicked;

· referring and exit pages;

· approximate location information;

· date and time of visits; and

· information about your browsing, shopping, and purchasing activities.

We may collect this information through cookies, pixels, tags, web beacons, and similar technologies.

Cookies and Similar Technologies

We use cookies and similar technologies to:

· operate and secure our website;

· remember your preferences and shopping cart;

· understand how visitors use our Services;

· analyze website performance;

· improve our products and services;

· measure the effectiveness of our marketing and advertising; and

· provide or measure relevant advertising, where permitted by applicable law.

Some cookies and similar technologies may be provided by third-party service providers, including analytics, advertising, social media, and other technology providers.

You may manage certain cookie preferences through our cookie settings or your browser settings. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

 

 

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

· To provide, operate, and improve our Services;

· To process and fulfill orders and payments;

· To arrange shipping, delivery, returns, and exchanges;

· To provide customer service;

· To manage customer accounts;

· To communicate with you about orders, accounts, products, and services;

· To send marketing communications where permitted by applicable law and consistent with your preferences;

· To understand customer interests and improve our products and shopping experience;

· To analyze website traffic and performance;

· To measure the effectiveness of our marketing and advertising;

· To detect, investigate, and prevent fraud, security incidents, and other unlawful activities;

· To comply with applicable laws, regulations, legal processes, or governmental requests; and

· For other purposes disclosed to you at the time we collect your information or otherwise permitted by applicable law.

 

 

6. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These may include:

· Shopify and ecommerce service providers, which help us operate our online store, process orders, provide checkout functionality, maintain website security, and support other ecommerce functions;

· Payment processors and financial service providers;

· Shipping, delivery, fulfillment, and logistics providers;

· Customer service and communications providers;

· Analytics providers;

· Marketing and advertising providers;

· Technology, hosting, security, and IT service providers;

· Professional advisers, such as legal, accounting, and business advisers;

· Government authorities or other parties, where required by law or necessary to protect our rights, customers, property, or Services; and

· Other parties in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale, or transfer of all or part of our business.

We require our service providers to handle personal information in accordance with applicable law and, where appropriate, our contractual requirements.

 

 

7. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of those third-party websites or services. We encourage you to review their privacy policies before providing personal information.

 

 

8. MARKETING COMMUNICATIONS

We may send you promotional emails or other marketing communications where permitted by applicable law.

You may unsubscribe from promotional emails at any time by using the “unsubscribe” link included in our marketing emails.

Even if you opt out of promotional communications, we may still send you non-promotional communications relating to your orders, account, transactions, security, or other services you have requested.

 

 

9. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

· Right to Access: You may request information about the personal information we hold about you.

· Right to Correct: You may request correction of inaccurate or incomplete personal information.

· Right to Delete: You may request deletion of your personal information, subject to applicable exceptions.

· Right to Data Portability: You may request a copy of certain personal information in a portable format.

· Right to Opt Out: You may have the right to opt out of certain marketing, advertising, or other processing activities where provided by applicable law.

· Right to Object or Restrict Processing: In certain circumstances, you may have the right to object to or request restriction of certain processing.

· Other Rights: You may have additional rights under the laws applicable to your location.

These rights are not absolute and may vary depending on your location and applicable law. Certain exceptions, conditions, and verification requirements may apply.

To exercise a privacy right, please contact us at: support@byorae.com 

We may need to verify your identity before completing certain requests. Where permitted by applicable law, you may also authorize an agent to submit a request on your behalf.

If you disagree with our response to a privacy request, you may have the right to appeal or otherwise challenge our decision as provided by applicable law.

 

 

10. INTERNATIONAL DATA TRANSFERS

ORAÉ operates internationally, and your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

The privacy and data protection laws in these countries may differ from those in your country of residence.

Where required by applicable law, we will take appropriate measures to protect your personal information when it is transferred internationally and require appropriate safeguards from relevant service providers.

 

 

11. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The length of time we retain information depends on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it where reasonably practicable and as permitted by applicable law.

 

 

12. SECURITY

We use reasonable technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee its absolute security.

 

 

13. CHILDREN'S PRIVACY

Our Services are not directed to children.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law. If we become aware that we have collected personal information from a child in circumstances where it was not permitted, we will take reasonable steps to delete that information.

If you believe that a child has provided us with personal information, please contact us at support@byorae.com .

 

 

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When we make changes, we will post the revised Privacy Policy on our website and update the “Last Updated” date. Where required by applicable law, we will provide additional notice.

 

 

15. HOW TO CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:

ORAÉ
Email: support@byorae.com