We hope you love your ORAÉ piece. If something is not right, you may request a return within 15 days of delivery.
How to Start a Return
To request a return, please email support@byorae.com with your order number and the reason for your return.
Please wait for return approval before sending any item back. Once your return request has been approved, we will provide you with the appropriate return address and instructions.
Please do not send any item back before receiving return approval and return instructions from us.
Return Eligibility
To be eligible for a return, an item must be unworn, unused, and in its original condition, with all original packaging, tags, and accessories.
Proof of purchase is required.
Items sent back without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they are faulty or incorrectly supplied:
· Personalized or custom-made items;
· Gift cards; and
· Final-sale items clearly marked as non-returnable at the time of purchase.
For hygiene reasons, earrings with opened hygiene seals or packaging cannot be returned where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, please contact support@byorae.com within 7 days of delivery with your order number and clear photos of the package and item.
We will review the issue and arrange an appropriate solution.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly supplied.
Original shipping charges, duties, taxes, and customs fees are non-refundable unless required by applicable law.
Refunds
After we receive and inspect your return, we will notify you of the outcome.
If your return is approved, the refund will be issued to the original payment method within 5 business days.
Your bank or payment provider may require additional time to process and display the refund.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please return the original item in accordance with this policy and place a new order.
Consumer Rights
Your rights may vary depending on where you live. Nothing in this Refund Policy limits any mandatory consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.
